At Wadi Al Khaleej, we value our customers and strive to provide an exceptional shopping experience. Our Refund and Returns Policy ensures that you can shop with confidence, knowing that we are committed to resolving any issues with your order.
Eligibility for Returns
- Returns and refunds are accepted only if the product is damaged, defective, or incorrect.
- Returns due to a change of mind are not accepted.
- To initiate a return, please contact our customer support team through email, WhatsApp, or the contact form on our website. Our team will guide you through the process.
Return Process
- Once your request is approved, we will provide you with the return address and instructions.
- Please ensure the product is returned in its original packaging along with any accompanying items.
- We may require proof of damage or defect, such as photos, to process your return efficiently.
Refunds
- Refunds for Cash on Delivery (COD) orders will be processed after the returned item is received and verified.
- The refund will be issued via the original payment method where possible or as a store credit, depending on the situation.
- Please allow 5–7 business days for the refund to reflect once approved.
Delivery Timelines
- Major Cities: Orders are delivered within 4–5 business days.
- Remote Areas: Delivery may take 5–8 business days.
Orders are shipped promptly, and tracking details are shared via email, SMS, and WhatsApp so you can monitor your shipment.
Important Notes
- Ensure the shipping information provided is accurate to avoid delays.
- Refunds and returns will not be accepted for items that are opened, used, or damaged by the customer.
- Wadi Al Khaleej reserves the right to modify this policy at any time, with updates posted on our website.
By shopping with Wadi Al Khaleej, you agree to this Refund and Returns Policy. We are dedicated to providing high-quality perfumes and a seamless customer experience for all our valued clients.